Privacy Policy

How we protect and handle your information

Last updated: January 2025

Introduction

At RestoreInsta ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Instagram account recovery services.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Personal Information

We may collect the following personal information:

  • Full name and contact information (email, phone number)
  • Instagram username and account details
  • Account recovery information and issue descriptions
  • Payment information (processed securely through third-party providers)
  • Communication records and correspondence

Technical Information

We automatically collect certain technical information:

  • IP address and browser information
  • Device information and operating system
  • Website usage data and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

  • Providing Instagram account recovery services
  • Communicating with you about your case and services
  • Processing payments and managing billing
  • Improving our services and customer experience
  • Complying with legal obligations and protecting our rights
  • Sending service-related updates and important notifications

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee confidentiality agreements
  • Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account recovery case files: 5 years after case completion
  • Payment records: 7 years for tax and accounting purposes
  • Communication records: 3 years after last contact
  • Website analytics: 2 years

Your Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@restoreinsta.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve our services and user experience
  • Provide targeted content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: